The Microtec Service Center organisation provides warranty and maintenance services for products including ATMs, Kiosks for customers from across the Indochina region.

Our Service Center comprises 7 regional hubs distributed across the region so as to provide a convenient service for our customers, with locations in Hanoi, Quang Ninh, Da Nang, Ho Chi Minh City, Can Tho, Vientiane, and Phnom Penh. Microtec is one of the leading maintenance service providers in Vietnam offering a network and service level to cover the majority of cities and provinces across Vietnam, Laos, and Cambodia. The heart of the Microtec Service Center is a team of more than 200 customer engineers who are all officially certified in carrying out work by leading equipment vendors such as NCR and HDS.

Through the experience we’ve gained over many years of dedicated customer service, backed up by our well-equipped spare parts warehouse facility and official certification from our principal vendors, we have the ability to respond uniquely to a wide range of system incidents and customer enquiries, both efficiently and professionally.

The innovations and activities of the Microtec Service Center are diverse and span across our entire product range and customer service offering. Focusing on systems deployment and maintenance, ongoing operations and monitoring services, security provisioning, forecasting and consulting, and data analytics and optimization, the Microtec Service Center has proven to be a consistently impactful, accessible and valuable asset to all of our customers.

 

 

Our Customer Service Values

At Microtec we have built a dynamic team of experts who share the same values of collaboration and teamwork, professionalism and integrity, problem solving, innovation, and a strong commitment to service and delivery.

Customers’ value our experience and ability to understand their needs, provide cost effective and high quality solutions, and also benefit from our culture of service and building strong long-term relationships.

 

Service and delivery commitment At Microtec we strive to provide a 24/7 high quality service, with constant access to deep technical and product skills, and with detailed attention to our customers’ needs.	Professionalism and integrity We value professionalism and integrity, and strive to provide our customers with independent advice and expertise on the options and solutions available to meet their needs.
High quality and cost effective solutions Through our deep expertise and professional approach in understanding our customers’ needs, we are able to provide a combination of high quality service, cost effectiveness, and value-adding solutions.	Passion for technology and innovation Our team shares a passion for technology and innovation, and is dedicated to continuous improvement through ongoing learning and upgrading of their skills and expertise in line with the rapidly evolving product and technology marketplace.