Wells Fargo to tap dedicated NCR R&D resources for reimagined ATM and banking store customer experiences
DULUTH, Ga. – August 01, 2016 – NCR Corporation (NYSE: NCR) today announced a collaboration agreement with Wells Fargo (NYSE: WFC) to drive unparalleled consumer innovation and dramatically reinvent self-service technology in Wells Fargo’s retail stores.
As part of the agreement, NCR and Wells Fargo will establish a team, focused on research and development in ATM and retail banking customer experience, to create the next generation of technology that drives customer engagement.
NCR’s rich heritage in designing end-to-end solutions that drive seamless omni-channel distribution for customers in a number of industries, combined with Wells Fargo’s leadership in delivering unparalleled omni-channel experience, promises best-in-class customer service options across store, ATM, digital and contact center channels.
“Aligning our development strategy with NCR allows us to shape the future of technology in our stores and ATMs to benefit Wells Fargo customers,” said Jonathan Velline, head of ATM Banking and Store Strategy for Wells Fargo. “We have a long history of innovation, and we expect this collaboration with NCR to add to our legacy, deliver the next generation of technology in our physical channels and further enhance customer experience.”
Over the past eight years, NCR and Wells Fargo have worked together to bring a number of industry-leading technologies to life. These technologies range from cash- and check-processing innovations to high-touch concierge solutions delivered through self-service devices, to next-generation materials that improve the longevity and usability of the physical channels.
This agreement builds on that heritage of collaborative innovation and expands the relationship to a more strategic level, co-locating team members from both companies to develop the technologies that will shape the future of retail banking stores and ATMs. It reflects a shared commitment to design and deliver delightful consumer experiences at every touchpoint, and embodies the mission of the NCR CxBanking solution framework: to enable financial institutions to connect and transact seamlessly with the consumers and small businesses who require their services.
“Wells Fargo is one of the most innovative banks globally, and our work with them has created breakthroughs in amazing, personalized customer experiences,” said Bill Nuti, Chairman and CEO, NCR Corporation. “In addition, Wells Fargo will have access to our global innovation community, customer engineers and executive leadership to provide support in Wells Fargo’s lab. Through this relationship, we’ll work hand-in-hand to drive market-leading efficiencies, greater solution quality and improved speed-to-market.”