Speak Up: NCR Creates Banking Skill for Alexa

Maine-based Town & Country Federal Credit Union publishes first credit union Alexa skill with bank account linking and account management functionality


Duluth, Ga. – November 04, 2017 – NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced that it has teamed with Town & Country FCU to release a skill for Alexa enabling users to securely manage their personal bank account information using Amazon Alexa-enabled devices. The pilot program will be open to NCR Digital InsightTM solutions customers in the United States.


With growing consumer interest in voice-activated technology, particularly using Alexa, Amazon’s cloud-based voice service, Town & Country’s skill will make it easy and convenient for members to access their account information with simple voice commands, such as “Alexa, ask Town and Country, what is my balance?”. NCR will work closely with both Town & Country and future customers to fine-tune the program using feedback from end users, as it has done with smart beacon technology and smart watch applications.


“Town & Country is committed to developing cutting-edge and innovative technology solutions to help simplify and add value to our member’s busy lives,” said David Libby, Town & Country President & CEO. “That’s why we are excited to be the first credit union and among the first banks in the country to introduce a skill for Alexa with bank account linking, and to help lead the way for others in the financial services industry to explore this new technology.”


The Town & Country skill for Alexa is a realization of NCR’s broader vision of the use of artificial intelligence and smart edge technology in banking. As consumers embrace voice-controlled digital assistants, this skill enables FIs to deliver an intuitive and personalized experience to them.


“As the only provider of omni-channel banking solutions that bridge digital and physical channels, we are continually investing in cutting-edge technology delivering experiences like conversational banking that transform banking experience,” says Eli Rosner, senior vice president and chief technology officer for software solutions at NCR Corporation. “We help our partner financial institutions redefine the consumer experience in financial services, thus driving improved engagement and advocacy.”


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