QIIB signs Managed Services contract with NCR for multiple years
QATAR, August 31, 2016 —Qatar International Islamic Bank (QIIB), one of the leading banks in Qatar, announced today that it has chosen NCR, a global leader in omni-channel technologies to monitor and manage QIIB’s ATM network for several years, helping the bank to improve efficiency and reduce operational costs.
In this context, a strategic agreement was concluded between QIIB and NCR, which comprised QIIB’s adoption of NCR’s innovative omni-channel solutions over the next three years.
In the signing ceremony, QIIB was represented by Mr. Jamal Abdullah Al-Jammal, Deputy CEO whereas NCR was represented by Mr. Hicham Yamout – General Manager of Qatar Branch. The signing ceremony was also attended by Mr. Zakaria Glaoui – General Manager of Personal Banking and Mr. Mohammad Said mubarek – Head the Alternative Channels from QIIB as well as Mr. Hady Maakaroun- Account Manager from NCR.
Speaking at the occasion, Mr. Jamal Al-Jammal said: “At QIIB, we are committed to provide the best banking solutions and technologies to our clients. We are happy today to sign this partnership agreement with a global company such as NCR. We have in fact a long history of effective cooperation with the company and today, we are taking this cooperation to a whole new level which will reflect on our clients and the quality of the services provided to them through a QIIB country-wide ATM network”.
Al-Jammal added: “Investing in technology is one of the most important successful solutions to increase efficiency and efficacy as well as meet requirements in line with the clients’ expectations. Furthermore, improving the level of security requires us to keep pace with the best technological innovations and solutions, thus, we believe that NCR is capable of providing distinguished ATM and network monitoring solutions, as contained in the memorandum of partnership that we signed today. In this context, we would like to thank all those who contributed to the conclusion of this partnership, whether QIIB or NCR Staff”.
By virtue of this agreement, NCR will provide QIIB with solutions to monitor and handle any problems, emergencies or necessary updates to the Bank’s ATM network in a fast and efficient manner as well as solutions to resolve problems remotely.
“Consumers today are demanding financial services when and where they want without delay. Delivering these services in a fast, efficient and secure way is a key factor in retaining customers,” said Hicham Yamout, NCR General Manager for Qatar. “Our association with QIIB for a long-term agreement reiterates their confidence in our solutions to deliver exceptional customer experience with highest levels of services uptime, security and reliability.”