Innovative new solution allows banks to offer more customer services in more locations
DULUTH, Ga., May 19, 2015 – NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, worked with Wells Fargo (NYSE: WFC) to design and develop the industry’s first full function weatherized ATM for exterior walk-up environments. The new free standing ATMs will allow banks to deliver more services to customers in more locations. The ATM, NCR SelfServ 37, can perform a wide variety of banking functions including no-envelope cash and check deposit and can withstand extreme temperatures, humidity and rain, allowing for exterior installations without the need of expensive dedicated housing.
Existing weatherized ATMs perform only cash withdrawal; full-function ATMs require expensive external structures to protect them from moisture, heat and cold. As a free-standing ATM, the weatherized NCR SelfServ 37 requires less space and allows financial institutions to offer services including check cashing and bill payments closer to where customers live, work and shop. It is also designed to be installed and used in compliance with the Americans with Disabilities Act (ADA). These ATMs are ideal for locations such as store fronts, coffee shops, parking lots, college campuses and other high traffic areas. The NCR SelfServ 37 is now available for order by all U.S. financial institutions.
Wells Fargo worked with NCR on the development of the NCR SelfServ 37 and has rolled out more than 50 units in California. The weatherized ATM development is part of the bank’s larger customer-centered innovation strategy to deliver more services at the ATM.
“Our customers rely on our ATM network for many aspects of their banking needs, not simply for cash withdrawals,” said Alicia Moore, head of Wells Fargo ATM Banking. “As we continue to add more features and benefits through our ATM channel, it is important that our ATMs have the flexibility to deliver those services in locations convenient for our customers. NCR has helped us innovate to accomplish just that.”
The NCR SelfServ 37 can perform normally in temperatures from -31◦ F (-35◦ C) to 113◦ F (45◦ C) and in 10 to 100 percent relative humidity, and features a sunlight-readable touchscreen display. The SelfServ 37 footprint takes up approximately 49 percent less space than a typical full-function ATM with its external structure.
“As the only FinTech provider that can seamlessly connect physical and digital channels, NCR understands the importance of helping banks provide convenience and personalized experiences to consumers,” said Adam Crighton, vice president and general manager of Financial Services Hardware, NCR Corporation. “Wells Fargo continues to be a pioneer in ATM technology and the industry’s first full-function weatherized ATM, the SelfServ 37, will help them offer more ATM services in more convenient locations for their customers. This is the type of innovation that financial institutions can expect from NCR as we continue investing in the ATM channel as part of our strategy to bring omni-channel banking to life.”