Rich service features combined with an attractive design create an innovative customer experience
Augsburg, December 02, 2016 – NCR Corporation (NYSE: NCR), the global leader in omni-channel technologies, has added new, innovative account service systems to its portfolio with the NCR SelfServ 19 Print and NCR SelfServ 19 Select. The terminals were designed with a focus on ease of use and appealing modern look and are available in selected markets across Europe.
NCR’s SelfServ 19 terminals transform bank branches into modern service centers and offer many advantages for customers, including contactless access to all functions without the need to remove the card from their wallet, and scanning of transfer forms or pre-loading transfers by automatically populating invoice details via the QR code reader. NCR SelfServ 19’s video capability also helps banks prepare for the future, as fully integrated cameras can be added at any time to introduce video assisted services. A paper load monitor with proactive alters on upcoming refills increases operation efficiency.
“Our account service terminals offer innovative technology to both banks and customers”, said Wolfgang Kneilmann, Vice President Financial Services Eastern Europe and Russia at NCR. “Banks are increasingly focusing on state-of-the-art infrastructure to give them a competitive edge. Functions such as the contactless card reader and video functionality provide customers with new service options.”
The SelfServ product line boasts a sleek design and provides intuitive and cost-efficient solutions for banks. The NCR SelfServ 91 from the same product line, was recently selected as a Winner in the categories “industry” and “universal design” of the German Design Awards 2017.
Among the first to implement the SelfServ 19 is German regional bank Raiffeisenbank Muenchen-Sued (Munich) which has added the statement printer and self-service terminal as integral elements to its newly opened “innovation branch office” in Munich.
“The NCR terminals really underscore the look and feel of our innovation branch office”, said Heinz Schneider, CEO of Raiffeisenbank Muenchen-Sued eG. “The new product line is streamlined and perfectly complements our concept of ‘Simply different banking’. Their flexibility to adapt to future developments was a decisive factor in choosing NCR. After all, we want to appeal to our customers to build and maintain long-lasting relationships.”