NCR Interactive Services puts human touch back into banking
DULUTH, Ga., June 3, 2014 – Technology can be personal. Over the past several years, “assisted service” has taken the retail banking industry by storm, merging technology and people to put a human touch back into banking. Assisted service allows consumers to receive all the benefits of self-service convenience and accessibility with the added benefit of personal staff interaction. Of the more than 100 financial institutions that have implemented assisted-service strategies globally, 98 percent chose NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies.1
“When consumers need to interact with their financial institution, the financial institution must make the most of that interaction – whether in person or remotely – to deeply connect with and engage with them, or risk losing them to a competitor,” said Ed O’Brien, director of banking channels, Mercator Advisory Group. “Banking customers are increasingly embracing assisted-service options, and having these options can often improve the overall customer experience and ultimately customer satisfaction, particularly with high-frequency ATM and mobile banking users.”
As the leader in assisted-service technology, NCR has introduced a portfolio of products that help banks deepen consumer relationships, boost staff efficiency and increase revenue. NCR Interactive Services is a set of software solutions that offers both assisted-service and self-service transactions to transform the customer banking experience. Customers can start their transaction in self-service mode as normal, with help on hand at any time during the transaction. This could be remote assistance with an on-screen video teller or in-person assistance with a member of branch staff. With Interactive Services, banks can offer service efficiently in different locations and at different times of the day, all through one scalable, server-based software solution. This means staff can spend more time on value-added sales and service activities.
NCR’s Interactive Services portfolio includes:
“Our financial institution customers share a similar strategy: they believe in the power and importance of their people,” said Brian Bailey, vice president of Marketing and Strategy, NCR Financial Services. “Our goal was to create technology that puts the human touch back in to banking. Through NCR Interactive Services, banks and credit unions are able to maintain customer engagement with their staff – interaction that is so critical to consumers’ experience and satisfaction.”
Interactive Banker can help financial institutions increase annual branch operating profit by up to $300 per square foot.2 NCR is the pioneer and market leader in video banking, and more than 100 customers in more than 40 states and provinces across North America have chosen Interactive Teller, and in other countries around the globe.