DULUTH, Ga., August 30, 2016 – NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced that Southwestern Pennsylvania-based Clearview Federal Credit Union has begun deploying NCR Interactive Teller at its drive-up lanes. This unique software-driven, hardware-enabled technology lets consumers interact via high-quality video and audio with their financial institution’s remotely located video teller.
NCR’s ITM software provides the teller full remote control over each module in specially configured ATMs, enabling them to deliver up to 95 percent of traditional teller transaction services to their customer across extended locations and hours of business. NCR software and services enables more than 30 million consumers to bank with a live teller via ATMs.
“This was the logical next step for the modernization of our branches and our entire member experience,” said Mark Brennan, Clearview’s President and CEO. “As our branches are transformed into modern Financial Centers with video walls, touchscreen kiosks and face-to-face service ‘pods’ replacing the traditional teller line, our drive-up lanes are also being reinvented with the help of NCR, so the entire member experience is easier and more convenient for consumers on the go.”
NCR’s Interactive Video Technology helps financial institutions transform their branch banking experience into an omni-channel proposition, matching the convenience needs of today’s consumer. Branches can now evolve from transaction hubs into advisory centers of expertise, helping their customers achieve their financial goals. However, consumers who can’t visit a branch during traditional hours, or those who prefer not to go inside, can still get the unique knowledge and support of their financial institution’s tellers remotely.
“We are seeing more and more financial institutions offering their customers options that let them bank as it fits into their lives,” said Brian Bailey, VP & GM, Solution Management, NCR Financial Services. “NCR Interactive Teller software offers fast, reliable service. Clearview members will appreciate the increased convenience and the flexibility of choice on how they interact at this channel.”