Symphony ImagePro (ATM image capture solution) is a software application that helps banks centralise, manage, and monitor a customer’s image while performing a transaction at a bank’s ATM network. Symphony ImagePro will capture certain number of pictures attached with related transaction information such as amount, card number, date, time, and then send images through immediate or scheduled upload at the end of each day to a center. To ensure all images are transferred to a monitoring center, Symphony ImagePro uses a customised file transfer protocol, which supports both high and low bandwidth networks. At the center, bank operation personnel can search for specific images by using the transaction information.
Symphony ImagePro is designed to support both built-in and external cameras, which are connected to an ATM core through a USB port. Transaction images can be stored in the same or different hard drive inside an ATM. Banks can configure to allocate certain disk space to store transaction images. The Image can be uploaded once, on-demand or daily, as scheduled automatically.
With the implementation of Symphony ImagePro, a bank will have the assurance to effectively manage all cameras of their ATM network. A bank can know who or which customers are doing transactions at their ATMs.
Symphony ImagePro also supports banks to solving customer disputes when a transaction is not successful, cash is not dispense or any fraudulent or discrepancy transaction